Systems Management

Digia is able to provide your organisation with a comprehensive technology management service that ranges from system design through to implementation and maintenance. These services can be provided on either a fully-outsourced basis, or in conjunction with your existing staff and/or vendors. Services include:

All services are provided in accordance with a comprehensive SLA that details REAL, RELEVANT and MEASURABLE metrics. 

 

Systems Architecture

We are able to provide your organisation with a broad range of architecture services including:

  • The modelling and analysis of your existing systems
  • The design and implementation of robust and cost-effective systems that meet your current needs
  • The design and implementation of migration and growth plans to meet future requirements.

See "Consulting Services" for more information.

 

Server Management

Digia provides a comprehensive outsourced server management service across multiple operating systems that comprises:

  • Performance monitoring and tuning
  • Security management and auditing
  • Intrusion detection
  • Backup and recovery services (including bi-annual testing)
  • Regular upgrades and patch maintenance
  • Documentation
  • Change control services
  • Standard housekeeping tasks (cleaning up of temp files, disk maintenance, etc)
  • Software licence management

Digia also has substantial experience in managing sites that make use of thin-client technologies that include:

  • Thin-client deployment services (Imaging + PXE booting)
  • Microsoft Terminal Services deployments

All managed servers are fully monitored on a 24/7 basis for both performance and availability. See our "Monitoring and Alerting" service for more information.

 

Database Management

We specialise in database management, particularly on the MySQL and Microsoft SQL Server platforms. We provide a  comprehensive service that includes:

  • Performance monitoring and tuning
  • User and rights management
  • Data security
  • Data integrity checks
  • Backup and recovery (including bi-annual testing)
  • Clustering and replication
  • Query optimisation
  • Management of application "take-live" processes
  • Installation of patches and updates
  • Release migration  

All managed databases are fully monitored on a 24/7 basis for both performance and availability. See our "Monitoring and Alerting" service for more information.

 

Network Management

Digia is able to assist you with the design, implementation and management of your network infrastructure whether it is local or wide-area. Services offered include the design, implementation and maintenance of:

  • Authentication services (Active Directory, NIS+, PAM or OpenLDAP)
  • Site-wide security policies
  • Core network services such as DNS (internal and external), DHCP and NTP
  • Microsoft-specific network services (WSUS, WINS)
  • Startup, login and deployment scripts

Additionally, we are able to provide management services for:

  • IPtables-based firewalls
  • Intrusion detection (gateway)
  • Squid proxy servers (integrated with directory services)
  • A large set of 3rd party applications including centralised anti-virus and backup software
  • Remote workstation imaging, configuration and management

All managed network devices and services are fully monitored on a 24/7 basis for both performance and availability. See our "Monitoring and Alerting" service for more information.